Logo - FAQ

Frequently Asked Questions 

Shipping and Returns: 

How much will my shipping be? 

You will be able to choose and review your shipping options during checkout, but before confirming your order. 

Where do you ship? 

We ship worldwide!

What is your return policy? 

You can find that here

I placed an order at 1am on Saturday, where is it? 

We are in the shop building, packing and shipping orders Monday - Friday 9-5

If an order is placed on the weekend, it will process the first business day. 

Where is my tracking number? 

Order confirmation and tracking number is sent to the email and/or phone number you used when placing the order. If you have any questions you can email us at info@caffewerks.com 

Where is my order?  

First please check your tracking number. Unless your tracking number says it is lost or returned, please know it is still in transit to you. Shipping times are varying right now with weather, and world pandemic related events. Once your order leaves our shop, we don't have any extra information on its location other than what the tracking number is showing. 

I paid for Priority Shipping, and my package isn't here yet! Whats up? 

USPS Priority Shipping is not a guaranteed delivery service- delivery times shown at check out are an estimate of time once the package is in the USPS delivery process. This does not include processing time for your order.  We can not refund shipping costs once your order has left our facility. 

We do offer shipping insurance via Route if you would like more protection. 


What Gasket do I need for my machine? 

We’ve listed the most common espresso machine manufacturers for each gasket under the individual product listings. If you don’t see what you are looking for you can email us at info@caffewerks.com 

Do you have your water pump systems in stock? 

All our water pumps and electrical systems are built to order. Please note there is a 7 - 10 day lead time before shipment. Tracking number will be sent when you order is about to leave the shop. 

Can I get a quote for a custom mobile cart and water pump system? 

Yes! Please order our starting consulting listing  and we will be in touch with a questionnaire and a time to set up a phone call. 

I'm having some trouble with my water pump, can you help? 

Yes! Check out this Trouble Shooting Guide  and our YouTube channel. If you still need assistance please send an email at info@caffewerks.com 


Your Account: 

I can’t log into my account? 

The customer account log in portal is just for customers who have ordered a product on a subscription. You can edit your account there. Otherwise we do not hold any other customer information. 



Do you have wholesale pricing? 

Yes! Please email us at info@caffewerks.com and we will be happy to send you our price guides. 



Where are you located? 

Our shop is located in Olympia Washington. We ship most custom items and espresso machine parts from Washington. We also use a warehouse in Delaware and Sydney Australia  to ship a few other products.